Shipping policy

SHIPPING POLICY

Last updated: July 17, 2026

OVERVIEW

This Shipping Policy explains how Cogman Lab processes and delivers orders placed through our online store.

Available shipping destinations, shipping methods, estimated delivery times, and applicable charges are shown during checkout whenever available.

By placing an order, you agree to the terms of this Shipping Policy.

ORDER PROCESSING

Orders are processed after payment has been successfully authorized and the order information has been reviewed.

Processing times may vary depending on product availability, supplier confirmation, destination, public holidays, and operational requirements.

Orders placed during weekends or public holidays may begin processing on the next business day.

If an item becomes unavailable after an order is placed, we will contact you and provide an appropriate option, which may include a replacement, revised delivery estimate, partial fulfillment, or refund.

SHIPPING DESTINATIONS

We ship only to destinations made available during checkout.

The availability of a destination does not guarantee that every product can be delivered to that location.

Certain products or destinations may be unavailable because of carrier restrictions, supplier limitations, customs requirements, or applicable law.

SHIPPING CHARGES

Shipping charges are calculated or displayed during checkout before payment is completed.

Charges may depend on:

- Delivery destination.
- Package weight and dimensions.
- Product type.
- Shipping method.
- Supplier or carrier rates.
- Applicable customs or handling requirements.

Any promotional free-shipping offer will be subject to the conditions shown with that offer.

ESTIMATED DELIVERY TIMES

Delivery times displayed during checkout or on the product page are estimates only unless expressly stated otherwise.

Estimated delivery times may include order processing and carrier transit time.

Delivery may be delayed because of circumstances outside our reasonable control, including:

- Carrier disruption.
- Customs inspection or clearance.
- Weather conditions.
- Public holidays.
- Transportation disruption.
- Incorrect or incomplete customer information.
- Supplier delays.
- Security or regulatory checks.

We will provide available tracking or delivery information when supported by the supplier or carrier.

ORDER TRACKING

Where tracking is available, the customer may receive a tracking number or tracking link after shipment.

Tracking information can require additional time to become active after the shipping confirmation is issued.

The absence of tracking updates for a short period does not necessarily mean that the shipment has stopped moving.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Cogman Lab does not control customs assessments or processing times.

Customers are responsible for confirming applicable import requirements before placing an international order.

DELIVERY INFORMATION

Customers must provide complete and accurate shipping information, including:

- Recipient name.
- Delivery address.
- Building, road, block, apartment, or unit information where applicable.
- Telephone number.
- Any delivery instructions reasonably required by the carrier.

Cogman Lab is not responsible for delays, additional charges, or failed delivery caused by inaccurate or incomplete information supplied by the customer.

Contact us promptly at admin@cogman.online if you notice an address error. We cannot guarantee that an address can be changed after processing or shipment has begun.

FAILED OR REFUSED DELIVERY

If delivery fails because the customer supplied incorrect information, refused the shipment, did not respond to the carrier, or failed to collect the shipment, additional shipping or handling charges may apply.

Any refund for a returned shipment will be handled according to our Return and Refund Policy and applicable law.

DAMAGED, LOST, OR MISSING ORDERS

Please inspect the shipment promptly after delivery.

- The package arrives damaged.
- An item is missing.
- The wrong product is delivered.
- Tracking indicates delivery but the package cannot be located.
- The shipment appears to be lost.

Please provide:

- Your order number.
- A description of the issue.
- Photographs of the package, label, and product where applicable.
- Any relevant tracking information.

We will investigate with the supplier or carrier and provide an appropriate resolution in accordance with applicable law and our published policies.

SEPARATE SHIPMENTS

An order containing multiple products may be delivered in more than one package or from more than one fulfillment location.

Separate packages may arrive on different dates and may have different tracking numbers.

Additional shipping charges will not be added after checkout unless the customer approves a change.

CHANGES AND CANCELLATIONS

We cannot guarantee changes or cancellations after fulfillment has started.

Approved cancellations and refunds will be handled in accordance with our Return and Refund Policy.

DELIVERY ESTIMATES AND CONSUMER RIGHTS

Nothing in this Shipping Policy limits any mandatory consumer rights or remedies available under applicable law.

Where a shipment is materially delayed, lost, damaged, incorrect, or not delivered, we will review the matter and provide an appropriate remedy as required by applicable law.

CONTACT

For shipping or delivery questions, contact:

Cogman Lab
Email: admin@cogman.online