Refund policy

Return and Refund Policy

We offer a 30-day return period. You have 30 days after receiving your order to submit a return request.

Eligibility for returns

To qualify for a return, the item must be in the same condition in which it was received, unused, undamaged, and in its original packaging. Proof of purchase is required.

To request a return, contact us at admin@cogman.online before sending the item. If the request is accepted, we will provide the return address and return instructions.

Items returned without prior approval may not be accepted.

Return shipping costs

Return shipping costs for unwanted or change-of-mind returns are the customer’s responsibility unless otherwise confirmed by Cogman Lab.

If the item is defective, damaged, incorrect, or materially different from its description, please contact us promptly. Where the claim is approved, Cogman Lab will provide an appropriate remedy and return instructions in accordance with applicable consumer protection laws.

Damages and order issues

Please inspect your order when it arrives. Contact us promptly at admin@cogman.online if the item is defective, damaged, incomplete, or incorrect. Include your order number and clear photographs where applicable so that we can review the issue.

Non-returnable items

The following items may not be eligible for return:

- Items that have been used, altered, installed incorrectly, or damaged after delivery
- Items returned without their original packaging or included components
- Custom or personalized products
- Gift cards
- Items identified as final sale, except where applicable law requires otherwise

Please contact us before purchasing if you have questions about the return eligibility of a specific item.

Exchanges

We do not currently process direct exchanges. The fastest option is to return the eligible item and place a new order after the return has been approved.

Refunds

We will notify you after receiving and inspecting the returned item.

If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable unless the item was defective, damaged, incorrect, or applicable law requires otherwise.

If more than 15 business days have passed since we confirmed approval of your refund, contact admin@cogman.online.

Consumer rights

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact

For return or refund questions, contact:

Cogman Lab
admin@cogman.online